Assistant Program Supervisor

Join a positive and dynamic team!!! Enriching Lives is recruiting for an Assistant Program Supervisor. To apply, please click on below or copy into your browser. In order to be considered for an interview you must complete the online application through our Applicant Tracking System. https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=6986397EE113718471C36F1C30898C69 We encourage you to learn more about our organization by watching our video at the below: https://vimeo.com/364419685 Assistant Program Supervisor Classification Non-Exempt, Hourly Job Function/Specialty Social Services – Family Home Agency Reports To Program Supervisor Summary The Assistant Program Supervisor supports the program in a variety of functions according to the needs of the program. The Assistant Program Supervisor responsible for oversight of the Direct Support Professionals (DSP) and all DSP services including, but not limited to, scheduling, troubleshooting, ensuring documentation is completed, verification of timecards and coverage of shifts. In cases where a Coordinator, Certification Specialist, or other employee is also acting in the role of a Direct Support Professional, the employee will still report directly to the Program Supervisor with the Assistant Program Supervisor providing support to the Program Supervisor by monitoring the areas listed above. Essential Job Functions Individuals must be able to meet all essential functions, core competencies, and requirements of the position. Reasonable accommodations may be made for individuals with disabilities to meet/perform these functions. • Upholds the mission and vision of Enriching Lives and works with Individuals to assist them in achieving a well-rounded life that they deem satisfying. • Ensures service delivery to Individuals in accordance with their Individual Support Plan, internal procedures and regulatory requirements. • Retains knowledge of applicable clinical modalities and treatment standards in the industry and community resources. • Recruits, hires, trains, develops and oversees Direct Support Professionals. Assigns and monitors DSP caseloads for proper service delivery, quality and compliance. • Recruits, hires, trains, develops and oversees office staff as assigned. • Develops and monitors Direct Support Professional schedules and caseloads and ensures all required support hours are provided per Individual Support Plans and contractual obligations, as well as ensures proper service delivery, quality and compliance. • Reviews Direct Support Professional timesheets for completeness, accuracy, and timeliness. • Facilitates team meetings with Direct Support Professionals to plan service delivery, address administrative needs, and share agency-related information and changes. • Manages employees by providing initial training, ongoing coaching, performance evaluations and progressive discipline when necessary. • Enforces employment standards set forth by Enriching Lives and according to the Direct Support Professional expectations and job description. • Ensures assigned employees have updated personnel records. • Attends and participates in regional center meetings with or as designated by the Program Supervisor including Provider Advisory Committee meetings, Residential Vendor Forums, etc. • Serves as interim Program Supervisor as needed. • Attends and participates in Certification and Leadership meetings. Provides updated information to assigned areas of relevant agency reports. • Assists with the management of compliance and quality assurance of certified family homes. • Conducts recertification tasks including but not limited to home evaluations, updating and auditing Family Home Provider records and facilitating Pre-Service Orientation and continuing education. • Conducts certification tasks including reviewing and approving Applications from potential Providers, facilitate Pre-Service Orientation classes as assigned. • Assists with and manages program level accounting tasks such as consultant invoices, board and care payments, bank deposits, service authorizations and setting up attendance tracking. • Coordinates internal relief support requests including scheduling and ensuring arrangements are made for transportation services as needed. Assists with coordinating external out of home respite requests as needed. • Works closely with Coordinators to ensure required documentation is completed accurately and timely according to internal procedures and regulatory requirements. Completes supervisor review of Individual records on a quarterly basis as assigned. • Provides support to Family Home Providers in regards to provision of Direct Support Professional services to Individuals and the implementation of Individual Support Plans. • Monitors and ensures compliance with all external and internal regulations and policies including state regulations, Regional center expectations, contracts, and legal requirements. • Assists Individuals with transportation and moving into and out of family homes as needed. • Develops and maintains positive working relationships with Individuals, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services. • Liaises with consultants such as behaviorists, nurses, therapists, psychologists, and other specialists as needed to ensure service needs of individuals are met. • Provides excellent customer service and response timeliness to stakeholders such as Individuals, families, Regional Center, and Family Home Providers. • Functions in a direct capacity to support and cover other program positions during employee leaves of absence, vacations, or during development and transition stages. • Assists with referral, intake and matching process for Individuals as needed. Facilitates Individual moves in and out of family homes. • Participates in supervision, training and meetings as required. • Assists Program Supervisor with event planning as needed. • Manages office related maintenance and follow up as needed including but not limited to regulatory OSHA and MSDS compliance, safety inspections, etc. • Provides crisis management support and rotating on call coverage to individuals and providers. • May work on special assignments in addition to normal job functions. • Performs other duties as assigned. Requirements Supervisory Requirements Manages and supervises Direct Support Processionals and other assigned employees, including orientation, training, coaching, scheduling and performance evaluations. Makes decisions on employee hires, discipline, terminations and similar actions. Resolves employee issues within position responsibilities. Education and/or Experience Bachelor’s degree in social work, psychology, or other related degree in the social services field. 3-5 years social service experience. Ability to solve problems. Strong verbal and written communication skills. Experience working with individuals with developmental disabilities. Ability to work in a team-oriented environment. Excellent computer skills and familiarity with Microsoft Office programs. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Vision Close vision (clear vision at 20 inches or less), Distance vision (clear vision at 20 feet or more), Color vision (ability to identify and distinguish colors, Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships), Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Certificates, Licenses, Registrations First Aid & CPR certification, Valid driver’s license & insurance, driving record must meet state regulations & company policy Other Requirements Safe & reliable vehicle. Ability to travel as required. Must meet all federal, state, and internal employment requirements including, but not limited to: Criminal Record Clearance and Physical/TB screening. This position requires proof of COVID-19 vaccination, or proof of acceptable exemption, as required by the State of California Department of Public Health in direct relation to our business being an Adult Family Home Agency that employs Direct Care workers who work with a population of vulnerable Individuals. Website: www.enrichinglives.net